Terms and Conditions
Access to and use of this World Wide Web Site (the 'Site') is provided subject to these conditions. Use of this Site constitutes acceptance of these conditions.
Air Canada Vacations Store has made reasonable efforts to ensure the information provided at this Site is accurate at the time of inclusion; however, it accepts no liability for any inaccuracies or omissions in this Site. Air Canada Vacations may make changes in the products, services and/or the programs described in this information at any time without prior notice.
The materials in this Site are provided 'as is', 'as available', and without warranties of any kind, either express or implied.
To the fullest extent permissible pursuant to applicable law, Air Canada Vacations disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Air Canada Vacations does not warrant or represent that the information or materials available at or from this Site are accurate or suitable or reliable or that the Site will be free of errors, viruses, bugs, problems or other limitations.
You agree not to disturb the normal operation of this Site, not to infringe the integrity of this Site by hacking, altering the information contained in this Site, not to prevent or limit access to this Site to other users, or otherwise. If these conditions are not accepted in full, the use of this Site must be terminated immediately.
Elements of Air Canada Vacations web sites are protected by copyright and other laws and may not be copied or imitated in whole or in part. No logo, graphic or image from any Air Canada Vacations web site may be copied or retransmitted without the express written permission of Air Canada Vacations.
Except for the information you include as part of the various forms for ordering purposes, by communicating with Air Canada Vacations, you grant Air Canada Vacations permission to use, reproduce, display, perform, modify, transmit and distribute for any purpose Air Canada Vacations chooses, commercial, public or otherwise, any information, suggestions, ideas, drawings or concepts communicated, without compensation whatsoever.
The links to other web sites will let you leave Air Canada Vacations' Site. The linked sites are not under the control of Air Canada Vacations and Air Canada Vacations is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Air Canada Vacations is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement or any representation by Air Canada Vacations of the Site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, problems or other limitations.
In no event shall Air Canada Vacations be liable to any party for any direct, indirect, special or consequential damages for any use of this Site or any other linked web site, including without limitation, any lost profits, business interruption, loss of programs or other data, even if Air Canada Vacations was expressly advised of the possibility of such damages.
This Site and all disputes or other matters arising out of it shall be governed by the laws of the Province of British Columbia, Canada, and dealt with by a court of competent jurisdiction in Vancouver, Canada, or such other location as the parties may agree. Since you should have no reason to have a grievance with us, as a disincentive to unwarranted litigation, you agree that if you sue us and don't win, you will pay all our costs, including reasonable fees for in-house and outside counsel.
All orders are quoted in Canadian dollars unless otherwise specified.
You are responsible for paying all customs fees and duties that may be assessed on your order by your country's customs agency. No customs duties are assessed in Canada.
No taxes are charged to shipping addresses outside of Canada. Within Canada, appropriate taxes will be charged based on the province of your shipping address.
Some areas of the Site require the use of passwords, User IDs and may have other security features. You are responsible to keep your User IDs and passwords confidential.
Our site is secured through Secure Socket Layer (SSL) technology. SSL is encryption technology that provides security while information is being transmitted over the Internet.
All orders are processed and shipped within two days from the time you place your order. Please keep this in mind when determining how long it will take for your shipment to arrive.
Shipping and handling charges can be calculated using the web form in our checkout process. Each time you change the shipping method, the page will refresh allowing you to see the corresponding change in cost. If your country is not in the drop-down list in our checkout process, please contact us directly at 1-800-667-8197 or email support@aircanadavacationsstore.com to determine your shipping costs, and to place your order.
All orders are processed and shipped within two business days from the time you place your order. Please note we do not ship on Canadian statutory holidays. If you are in doubt about when something will arrive, please call us at 1-800-667-8197 to discuss your options.
The following are estimated delivery times.
Canada:
Economy: 6 – 10 business days
Rush: 3 – 5 business days
USA
Economy: 5 – 8 business days
Rush: 2 – 4 business days
Due to postal system delays, items occasionally take longer than expected to reach you (see “Shipping Times” to see expected delivery dates based on your location). If you require something on a timely basis, consider having it sent Express, which is an option on the checkout screen. If your item is well overdue, please call us at 1-800-667-8197 to check the status of your order.
If an item is on backorder, the package will be shipped only when all the items become available. If something you ordered is backordered, we will contact you via email to let you know that it will be delayed.
We suggest you call us immediately at 1-800-667-8197 to cancel or change an order. We do our best to administer all order cancellations or changes, but as we process orders soon after we receive them, we cannot guarantee order cancellations.
Air Canada Vacations Store – Returns Policy
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your unused purchase with your receipt/printed invoice within 30 days of your purchase for a refund (less a restocking fee where applicable).
Return Handling Guidelines
If your purchase does not meet your expectations, you can return it for a refund by following these steps:
Return items in unused condition, with all original packaging and accessories to Air Canada Vacations Store, 460 Admiral Boulevard, Mississauga, Ontario, L5T 3A3, CANADA or call 1-800-667-8197. Include proof of purchase. Returns will be credited back to the original tender type. Damages on delivered items must be reported within 24 hours.
No refunds on:
- Shipping and handling charges.
- Mail return postage.
- Clearance or sale priced merchandise.
- No further price reductions.
Please note these special handling guidelines:
- All efforts should be taken to have returned product in its original packaging and with all accessories.
- Returns will only be credited back to the original tender type.
- Damages on home delivered items must be reported within 24 hours.
- Delivery charges are non-refundable.
Air Canada Vacations Store appreciates your business and will take all reasonable efforts within the guidelines of this policy to ensure you are satisfied with your purchase.
For refunds we may ask that you provide us with your name, address and telephone number for audit and fraud prevention purposes. This information is collected, used and retained to help us ensure that refunds are valid (in each case and over time) and in accordance with the Air Canada Vacations Store Privacy Policy.
The materials on this Site are protected by copyright and other laws. ©Copyright Air Canada Vacations. All rights reserved. Any rights not expressly granted herein are reserved.
Certain trademarks, trade-names, images, logos and pictures at this Site are proprietary to Air Canada Vacations or other entities. Except as may be expressly provided, nothing contained herein shall be construed as conferring any license or right under copyright or other intellectual property rights.
By phone:
1-800-667-8197
(Monday to Friday, 9am-5pm EST, excluding Canadian statutory holidays) If you phone when we're closed or if the phones are busy, feel free to leave us a message and we will get back to you by the next business day.
By email:
support@aircanadavacationsstore.com
By mail:
Air Canada Vacations Store
6600 Dennett Place
Delta BC
V4G 1N4 Canada